germinfung

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

For example, if you order a phone holder, it will need 1-3 business days of processing time and then 7-14 business days of shipping time. Therefore, you can expect to receive it in 8-17business days.

PLEASE NOTE, During holidays and festivals your order may be delayed. Our small team is taking extra steps to ensure safety during these times and fulfillment lead times may take up to 7 business days at this time. We process and ship out all orders Monday through Friday, not including holidays. Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website.

We send tracking information to the e-mail address associated with your order once the item has shipped.

If you have not received your tracking information and it has been over 5 business day, please contact us at ruby@germinfung.com

The best way to reach us is by sending an email to ruby@germinfung.com with a breakdown of how we can help! Please include an order number, or email us from the email associated with your account, so we can help as quickly as possible!

Oh no! Please email us at ruby@germinfung.com with the subject DAMAGED along with your order number and a photo of the broken product and we will help you out!